Company unable to quantify how many customers affected by having their account changed to a ‘smart access’ transaction account
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Commonwealth Bank will start charging customers using one of its popular transaction accounts a $3 fee for accessing money from a branch, drawing an angry response in a period marked by robust bank profits and a cost-of-living crunch.
Australia’s biggest bank announced that customers with a legacy “complete access” account would be shifted into a different product from 6 January, with a withdrawal fee “when you take money out at a branch, post office or by phone”.
